Technical Support Engineer
Up to £34,000
We are excited to be working with the UK arm or a leading European manufacturer of plumbing, heating and ventilation products to find a enthusiastic and motivated Technical Support Engineer to work in the Cotswold town of Burford.
The main purpose of this role is to support the company’s continued expansion into new markets by providing technical support to customers both over the phone, via email and in person.
Additional duties will include:
- Providing technical support by telephone and email to UK customers in the specification, installation and commissioning of products
- Helping to maintain and develop the company’s product support literature
- Carrying out office and site based training for account customers and staff
- Inspecting and reporting on faulty or returned products, following simple testing procedure
To be successful in this role you should be qualified in Mechanical and/or Electrical Engineering , with a technical knowledge of plumbing, heating or ventilation.
Logical and methodical in your approach to work, you will possess excellent problem solving skills and the ability to diagnose issues and present solutions.
You will have experience of working in a customer facing environment and possess strong written and oral communication skills with the ability to translate technical terminology and specification into layman’s terms.
To apply for this job email your details to firstname.lastname@example.org.